Rooms were clean and it is a nice place to stay. The water has a funky smell, same smell at the place we ate. Great food, in the same parking lot as the hotel. We parked and were done for the day.
very friendly staff. good breakfast and nice pool. they were short on room keys and we lost ours but the lady at the desk let us into our room and the pool and back.
No attention to details room needed vacuum after 2 days had to ask. Sensor on TV for the cable had fallen off and housekeeper just cleaned around d it finally put a shoe up there to hold it so we could change channels. Use micro wave and would blow the breaker. Corners of elevator always had loose dirt. Customer service sacked desk clerks no matter time of day always on their phones. I would say hello or good morning and they would glance up and barley look at you. I would go out during night time to go smoker and never seen anyone from the night shift. Didn't restock shampoo until finally asked. Moved the in room coffee pot and not sure it had moved and whipped underneath. Checked in on Sunday Checked on Friday never seen a manager. If there was more than one person behind the desk all they cared about was gossiping with each other. Only stayed as it was direct billed. Needs a major remodel. Nick couldn't brake a smile if he had to. Houses for morning breakfast only wanted to visit with other staff or be out front smoking. Have recommend to my company to find another hotel even if it is a drive for direct bill. Will not stay at another Baymount.
The General Manager Chad made what was a horrible incident so much better. We were on our way home and we had a blowout on I55. Our vehicle was towed to the local Chevy dealership and we had to wait for it to be fixed. The car wasn't going to be ready by check out and Chad was so gracious to my family and I. I would highly recommend this hotel. The rooms were clean and the staff was very helpful especially with our predicament.
The carpet in one of the rooms wasn't that clean and didn't smell too good. We got another room and it had new cedar wood floors and smelled really nice. The sheets were not clean so we got new sheets. The rest of our stay was fabulous. There was free breakfast and drinks in the morning. It was pet friendly and we were able to take our dog in with us
Baymont Inn Suites Highland is a US Lodging based in Highland, Illinois. Baymont Inn Suites Highland is located at 20 Central Blvd, Highland, IL 62249, USA.
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